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Refund Policy

At DELILAH Cosmetix, we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. However, please note that we have a strict refund policy in place. Refunds will only be issued in the event of damaged items and no exchanges. Please read the following policy carefully:

  1. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team within 5 days of receiving the product. We will require proof of the damage, such as photographs or videos, to process your refund request. Once we have verified the damage, we will offer you the following options:

    • Replacement: We will send you a new item of the same model, size, and color, free of charge.

    • Refund: If a replacement is not available or you prefer a refund, we will refund the full purchase price of the damaged item.

  2. Non-Refundable Items: Apart from damaged or incorrect items, all other purchases are non-refundable. This includes, but is not limited to, the following scenarios:

    • Change of mind or personal preference.

    • Failure to read or understand size or color choice.

    • Failure to read or understand the product description, specifications, or instructions.

 

In the case of damaged items, we will provide you with a prepaid shipping label to return the item to us. Please ensure that the item is securely packaged to prevent further damage during transit. We will not be responsible for any damage caused by inadequate packaging.

 

Once we have received the damaged item, please allow 5-7 business days for us to inspect and process your refund. We will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

 

If you have any questions or concerns about our refund policy, please contact our customer support team at delilahcosmetix@gmail.com. We are here to assist you and address any issues you may have.

Please note that this refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed about any updates.

By making a purchase from DELILAH Cosmetix, you acknowledge that you have read, understood, and agreed to our refund policy.

Last updated: July 7, 2023

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